Lionsgate IP & Software
Guide: Overview • Services • SLAs & KPIs • Compliance
Services at a glance
TMS (orders/planning/dispatch/ePOD/billing) • Integrations • Analytics • Automation • Support
SLAs at a glance
Uptime ≥ 99.5% • Incident response by priority • ePOD success ≥ 99%
Compliance at a glance
ISO 27001 (where applicable) • POPIA • Role‑based access • Audit trails • ISO 9001 change
Software platforms for planning, dispatch, visibility and analytics—integrated with telematics and finance to keep freight moving and data consistent.
Services
• Transport Management: orders, planning, dispatch, ePOD, billing.
• Integrations: telematics, fuel, finance, HR systems, customer portals.
• Analytics: performance dashboards, route & cost insights, BI.
• Automation: alerts, exceptions, document workflows.
• Support: change requests, training and help‑desk.
SLAs & KPIs
• Availability: target ≥ 99.5% platform uptime (planned maintenance excluded).
• Incident Response: priority‑based SLAs; resolution targets per severity.
• Data Quality: master‑data integrity checks; ePOD success ≥ 99%.
Compliance & Standards
ISO 27001 controls where applicable; POPIA; role‑based access; audit trails; ISO 9001 processes for change and release management.
Platforms & integrations in practice
Our TMS manages orders, planning, dispatch, ePOD and billing. Integrations connect telematics, fuel, finance and HR for a single version of truth. Automation handles alerts and document workflows; uptime targets are u2265 99.5%.
IP & Software: FAQs
Uptime & support?
Target u2265 99.5% availability; incident SLAs by priority; planned maintenance windows communicated.
Integrations?
Telematics, fuel, finance and HR systems, plus customer portals; audit trails for data movement.
Data & privacy?
POPIA controls, rolebased access and retention windows per contract; ISO 27001 where applicable.
Targets are typical and finalised in service catalogues and contracts.
IP & Software: Case studies
ePOD uplift
UI refinements and device health checks improved ePOD success u2265 99% (typical).
Single source of truth
Integrations across fuel, telematics and finance reduced admin and improved data consistency (typical).
Automation
Exception alerts and document workflows reduced manual chasing and cycle times (typical).
Outcomes vary by integration scope, vendor APIs and device estate.